Privacy Policy

Last updated: 2026-01-01

1. Data Controller

The data controller is Workizon Ltd., registered in England and Wales (Company No. 16628558), operating the Urbaneta platform.

Privacy contact:

2. Data We Collect

Urbaneta collects the following categories of personal data:

Identity data: full name, email address
Property data: address, apartment/unit number, building details
Financial data: invoice information, payment history (no card numbers stored)
Meter data: submitted readings, consumption history, photos
Vehicle data: licence plate numbers, parking permit details
Technical data: IP address, browser type, session data, device identifiers
Usage data: pages visited, features used, timestamps

3. Legal Basis and Purposes

Contract performance (UK GDPR Art. 6(1)(b))

Invoice generation, meter reading processing, parking management, document management, maintenance requests.

Legal obligation (UK GDPR Art. 6(1)(c))

Accounting records, tax reporting, compliance with applicable regulations.

Legitimate interests (UK GDPR Art. 6(1)(f))

Platform security, fraud prevention, service improvement, analytics.

Consent (UK GDPR Art. 6(1)(a))

Marketing communications, analytics cookies — only with your explicit consent.

4. Data Retention

Account data — while account is active + 3 years after deletion
Invoices and financial data — 7 years (UK accounting requirements)
Meter readings — 5 years
Access logs and audit data — 12 months
Support correspondence — 3 years

5. Data Sharing

Urbaneta does not sell your personal data. We may share data with:

Your property manager — the management company whose system you are registered in
Technology service providers — cloud infrastructure, email delivery, analytics (under data processing agreements)
Public authorities — only when required by applicable law

When data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses or adequacy decisions).

6. Your Rights (UK GDPR)

Right of access — request a copy of data we hold about you
Right to rectification — correct inaccurate data
Right to erasure — request deletion ("right to be forgotten")
Right to restriction — restrict processing in certain circumstances
Right to portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests
Right to withdraw consent — withdraw previously given consent at any time

Submit requests to: .Self-service data export is available in Settings → Privacy.

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk.EU residents may also contact their local data protection authority.

7. Cookies

Urbaneta uses essential cookies required for platform operation (session management, authentication). No third-party analytics cookies are set without your explicit consent. You can manage cookie preferences in your browser settings or on the Settings page within the app.

8. Security

Urbaneta uses TLS 1.3 encryption for data in transit, bcrypt password hashing, role-based access control, and audit logging. Our servers are located in EU/UK data centres. To report a security vulnerability, contact: .

9. Changes to This Policy

We will notify you of material changes to this policy by email at least 30 days in advance. The current version is always available at this page.